SAP Support Unified SAP support to ease the way to the cloud - SAP Basis

Direkt zum Seiteninhalt
Unified SAP support to ease the way to the cloud
SAP ENTERPRISE SUPPORT
The SAP Standard Support offering remains in place for on-premise solutions, providing basic support services for SAP solutions and maintaining system operations and availability. For customers switching to SAP Cloud powered by SAP HANA, SAP recommends SAP Enterprise Support. This guarantees innovation and reliability in hybrid scenarios. One Support is implemented step by step. The SAP ONE support enhancements are designed to deliver SAP 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are currently available.

With SAP ONE Support, SAP introduces a new support programme that covers all products and solutions. With SAP ONE Support, the provider provides a central access point independent of technology, deployment method or SAP solution. Thus, all business process scenarios can be covered by a unified support. According to SAP, this includes support for business-critical processes.
Personalised success plan to achieve the results that enable growth
Trust consultants with excellent knowledge of SAP software. They provide you with the necessary support at every stage of your transformation.

Each request to the service is catalogued by a ticket system and then processed. This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.

"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.

We also offer our customers our proprietary tool for monitoring SAP systems free of charge.

A note box in which data of all kinds can be quickly filed and retrieved. This is what Scribble Papers promises. At first, the program looks very spartan. But once a small structure is in place, you realise the great flexibility of this little helper.

There, the employees are available as a service from the Go-Live of the respective application and clarify problems, enquiries etc..
SAP BASIS
Zurück zum Seiteninhalt