Service Message
Ensure business continuity and availability
For more than 10 years, we have been providing ITIL-compliant outsourcing support services to international customers in German and English. With a fully developed infrastructure, we process an average of 15,000 tickets per month, partly also as a 24/7 service (service time and call availability). German and English are our main service languages. We support IT companies offering SAP solutions and SAP services to their customers. Our customers include SAP Service Partners, SAP Hostingpartner, SAP itself and end customers. We provide functional and technical support for our customers and support them with implementations, migrations, monitoring or maintenance activities of SAP solutions. Our AMS expertise is not only in the SAP environment. Due to our many years of experience in the support of non-SAP based solutions of our customers, we are also the right partner in this area for the maintenance and support of your applications.
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit. Quantitative assessment of commercial risk for in-scope applications are included here.
Monitoring 24/7
You can decide for yourself what kind of company you want from us. Choose the Success Extensions you need to create the experience you want and succeed in the cloud.
Moreover, artificial intelligence has the potential to further reduce the response time for technical questions. We are already working on scenarios to use machine learning algorithms in support. The starting point for all our innovations is always the needs and feedback of our customers. We also involve customers in the development and pilot phases.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
The result was a significant relief for the Schmersal IT team in day-to-day business.
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.
SAP companies SuccessFactors and Ariba already have a similar level of support.