SAP Roadmaps
Identification of critical gaps and optimisation potential
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With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
Strengthen your team's skills
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We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs).
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The team also offers a complete all-round service: from consulting and implementation of customising, to individual customisation of your systems, to the subsequent technical support for FIS and SAP customers.