SAP Support Rapid stabilisation of high performance solutions - SAP Basis

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Rapid stabilisation of high performance solutions
Set a Target Architecture that Fits SAP's Solution Vision
Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.

We also support our customers in Application Lifecycle Management. The SAP Solution Manager is available for on-premise focused customers. For customers with a cloud orientation, we are creating an additional option with SAP Cloud ALM. With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.
SAP Licence Support Centre
With SAP ONE Support, SAP introduces a new support programme that covers all products and solutions. With SAP ONE Support, the provider provides a central access point independent of technology, deployment method or SAP solution. Thus, all business process scenarios can be covered by a unified support. According to SAP, this includes support for business-critical processes.

Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business. We also provide advice and support throughout the negotiation process.

"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.

Premium support offerings such as ActiveEmbedded or MaxAttention must still be booked additionally, but these also apply regardless of the operating model.

To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.

So please do not hesitate to contact us and we will advise you on what services you need for your circumstances and what support is the right one.
SAP BASIS
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