SAP Support Proactive Success Critical Support - SAP Basis

Direkt zum Seiteninhalt
Proactive Success Critical Support
Functional Application Support
We offer support models tailored to your needs with flexible switching options. Our support can be obtained on a daily or hourly quota basis according to your needs.

Our ORBIS-AMS-Agents will support your key users in all questions and problems related to daily business in your applications and SAP applications in jointly defined processes. You are relieving your IT department, which can focus more on innovation and new business requirements. The advantage is clear! Our detailed analyses and reports provide your organisation and management with the necessary information to identify weaknesses in processes and the need for additional process know-how in the implemented application. Through targeted training and process optimisation, you will be able to continuously improve the processes of your application in your company.
High SLA Levels
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.

For training in the rollout phase, the above documents and records proved very helpful. The tool has supported our SAP instructors in user training. The automatic documentation in Word serves as a training manual. Recorded processes are particularly useful for SAP transactions, because no one can remember all the transaction steps of a main process. All areas of work are directly accessible via a table of contents. To answer questions from SAP users not only orally but also in the form of screen recordings, key users and support staff can quickly "film" and publish the processes in question. The user can view both his input and the results in the Personal Navigator. This means that the errors are almost completely eliminated. There are also other offers on the market, but this tool has proven itself in practical use.

With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.

Our modern infrastructure and communication tools allow us to use the teams remotely in your projects.

So much information... how can you keep it so that you can find it again when you need it? That's what Scribble Papers is great for.

Other sites added: in June 2018 the plant in Bergisch Gladbach, and at the end of 2018 the site in China.
SAP BASIS
Zurück zum Seiteninhalt