SAP Support Prevent problems before they occur - SAP Basis

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Prevent problems before they occur
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Make the most of your entire SAP software. Our extensive support offerings include long-term support plans, on-site support and remote support.

Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
Get to know Cloud Success Services
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.

As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.

Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.

We guarantee transparency in cooperation by means of regular reporting.

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This guarantees innovation and reliability in hybrid scenarios.
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