No additional costs in Enterprise Support
Landscape strategy and architecture
To sum up, we can say that both support services naturally overlap from time to time. Often, SAP Support team members are looking for an application management services solution to resolve an acute problem so that a similar problem can no longer occur in the future.
Any support request that we receive will only be completed after positive feedback from the user. The solution of each problem serves as the basis for another knowledge base entry for this project / solution.
Access to a pre-configured demo environment enriched with sample data
This solution will greatly simplify the management of your SAP and non-SAP applications. It provides you with the processes, tools and services you need to support your IT landscape today and in the future.
Here's an example we had about one or two years ago. A larger company with a fairly large SAP user base had 2 experts in support alone. SAP experts, who tend to be expensive and have done nothing but route the incoming tickets to the right place so IT support could get involved. We automated this process by using AI. Not their semantic skills, not as a chatbot, but their analytical skills to learn from historical tickets that used to arrive and were misdirected and how they were resolved. So within a few days, we were able to build up this AI to the point where it could fully adopt the classification of the tickets. Now, the artificial intelligence that came out of this rich information that came out of the SAP world was able to pass these tickets on to the right person, and in some cases even work out solutions.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
It offers you the flexibility of a pay-as-you-go service with flexible monthly subscriptions, so no initial investment is required.
A note box in which data of all kinds can be quickly filed and retrieved. This is what Scribble Papers promises. At first, the program looks very spartan. But once a small structure is in place, you realise the great flexibility of this little helper.
We gladly take care of the maintenance and maintenance of standardised SAP environments and/or the creation of individual software.