Maintenance
SAP SUPPORT FROM IT SUPPORTER VIEW
We are a young and growing team with excellent expertise. Every service representative is well trained and is therefore an expert in this field. However, our advice is not limited to technical solutions. With comprehensive cross-industry and international experience, we always orient ourselves to the most up-to-date standards and help our customers on a business level if necessary. A special feature of our company is its proximity to customers. We are not a broad-based group, located somewhere far away abroad. Our headquarters in Germany, more precisely in Wuppertal, unite all employees under one roof to get to your problem solved faster and more efficiently - as a team!
Hosting support offers a number of benefits, including guaranteed availability of your systems, back-up and disaster recovery. Developed in collaboration with our hosting partner T-Systems, the Managed Multi Cloud offering offers you the best value for money for your cloud infrastructure and gives you the choice of how to operate your SAP solutions. It offers you the flexibility of a pay-as-you-go service with flexible monthly subscriptions, so no initial investment is required.
SAP AMS
We provide a proactive approach to problem solving because we are more likely to help you avoid problems than to fix them. For this reason we carry out regular health checks of your system. We proactively monitor and optimise your IT performance. In close collaboration with your internal IT staff, our support experts can identify potential IT issues and help solve them before they become business issues.
SAP Support supports all types of dependencies, whether on-premise, cloud or hybrid. The requirements of our customers are constantly changing - especially with regard to the end-to-end support experience. We recognised this early on and reinvented SAP Support. As already stated: With this "next-generation support" we are enabling our customers to gain greater access to our knowledge pool via self-services. Customers can ask their questions with us in real time, in direct interaction with our support experts. We also work to integrate support into our solutions. And to shorten the time from question to answer using artificial intelligence and machine learning.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Packages that target individual goals, set their size, schedule, and cost, will provide a short, straightforward path to addressing cross-company challenges and deliver the results you need.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
SAP ONE Support includes and complements SAP Enterprise Support.