SAP Support Learning Journeys - SAP Basis

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Learning Journeys
SAP SUPPORT AND MAINTENANCE
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.

Your employees will be relieved enormously. So you have more capacity to take care of strategic projects and are not concerned with daily support problems.
Building skills with a wide range of services and educational content
SAP offers a whole range of services and tools here. The switch to SAP S/4HANA is an opportunity for customers to further differentiate, optimise and innovate. Examples include SAP S/4HANA Adoption Starter, Business Scenario Recommendations, SAP Transformation Navigator, SAP S/4HANA Readiness Check and extensive benchmarking with the help of SAP Innovation & Optimisation Pathfinders. As part of our SAP Enterprise Support, our customers receive active expert help and a structured approach using SAP Value Maps. The SAP Mission Control Centre helps our customers with complex issues to integrate our new solutions such as SAP S/4HANA. It collects experiences from early adopters and implementations at customers, where complex hybrid solutions with large data volumes are built. With this project experience, we are expanding our maintenance offering, for example with Meet-the-Expert Sessions of the SAP Enterprise Support Academy. We also publish best practices for analysis and quick solutions to technical problems in SAP Knowledge Base Articles.

If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.

Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.

Service management will be the one-stop-shop for any type of enquiry regarding the various SAP modules.

The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.

It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
SAP BASIS
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