SAP Support Learn more about our three-level support process - SAP Basis

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Learn more about our three-level support process
SAP LICENSING ADVISORY SERVICES - ADVANCED
SAP AMS or SAP Support? What are the differences? Are there any at all? What support does my company need? We want to clarify, because the differences and added values of these SAP services often cause confusion among SAP users. Even if you do detailed Google searches - SAP partners and SAP itself do not entirely agree on how the SAP Application Management Services and SAP Support differ.

Today, business-critical processes are happening more and more in real time. Consequently, we have decided to take fundamentally new paths: We therefore also offer real-time support, in direct interaction with our support experts, via chat or phone. Feedback on classic messages can already be received by customers in real time as SMS directly to their mobile phone. Customers prefer to help with questions directly in the application they use. We therefore integrate support directly into our products with Built-in Support.
Service and Support Partners
"By continuing to expand the SAP support programme via SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud, which is tailored to the individual needs of our customers," comments Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Board Division Scale, Quality & Support. "It will now be even easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology to deliver better and faster results.".

Our customers have access to a modern ticketing system. The platform allows you to view the notifications and work done on your system. In this way, we ensure the transparency of our activities.

With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.

This way, you can relieve the burden on your professionals and give them the opportunity to focus on more strategic tasks.

The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.

Telekom meets all technical and organisational standards defined by SAP®.
SAP BASIS
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