SAP Support Knowledge of how to integrate your current landscape with SAP Business Technology Platform - SAP Basis

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Knowledge of how to integrate your current landscape with SAP Business Technology Platform
SAP Application Management
In order to support your existing teams, our central European technical service team is responsible for remote monitoring and technical interventions and 24/7 operation. This service has already been honoured several times for its customer satisfaction, and our 25-strong team is always on standby to be there for you when needed. Technical support includes: Technical Incident Handling - urgent support if SAP's stability or performance is impaired / Technical services on-demand / System check-up on demand.

We are the contact person for all technical issues for SAP ERP and SAP Solution Manager and act as an interface between you and the hosting partner. It is available for regular voting by telephone, over the Internet and also on site.
Building skills with a wide range of services and educational content
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.

At the beginning of January 2020, the new support backbone became mandatory. Anyone who is unsure whether the SAP support connection is running properly does not have to rely on their own solution manager alone. The new support launchpad extension, "Status of Support Connectivity," provides an overview.

"Shortcut for SAP Systems" makes many SAP support tasks much easier.

Austria deviates here with a significantly stronger use of Enterprise Support.

So much information... how can you keep it so that you can find it again when you need it? That's what Scribble Papers is great for.

Since 2017, Telekom has been certified as a Partner Centre of Expertise (PCoE).
SAP BASIS
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