SAP Support Increase end-user satisfaction - SAP Basis

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Increase end-user satisfaction
Learn more about our three-level support process
Achieving your business goals is our priority. Our flexible on-site and remote support provides you with competent development, methodology, centralised planning and resources for the areas where you need them most, using best-practice ITIL processes.

The service and support partner controls deployment at all stages of deployment. Based on a holistic picture of the current state, your goals, the special requirements of your industry and the most important value drivers, it supports you in determining the best solution.
SAP LICENSING ADVISORY SERVICES - ADVANCED
In the working group "CCC/Service & Support", SAP customers, among others, have joined forces to establish a Customer Competence Centre (CCC) or a Customer COE (Centre of Expertise) in the more recent term, on the basis of contractual obligations. The CCC or CCOE is an organisational unit within the company that is responsible for supporting efficient implementations, expansion, and maintenance and quality of business processes and systems related to SAP software. A focus area "Service & Support" is included as part of the classic CCC topics with the working group. In order to provide a discussion platform for SAP Service and Support to customers who do not want/need to implement a CCC, the former AK "CCC" was explicitly expanded to include the term "Service and Support" in the naming.

We also support our customers in Application Lifecycle Management. The SAP Solution Manager is available for on-premise focused customers. For customers with a cloud orientation, we are creating an additional option with SAP Cloud ALM. With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.

"Shortcut for SAP Systems" makes many SAP support tasks much easier.

Our customers can rely on us at any time of day or night.

To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.

The service and support partner controls deployment at all stages of deployment.
SAP BASIS
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