Holistic, tailor-made accompaniment across solutions and lifecycle phases
Support Services
Users who want to use SAP solutions in the cloud and SAP's HANA Cloud in addition to on-premise solutions will now receive a new offer from Walldorf. This should also reduce the complexity of support for users at the same cost.
In order not to miss the goal of a support agreement, our specialists make sure that no new functionalities are introduced via the support. New requirements still need to be approved and initiated by project managers via change requests. For smooth support, it is also important to identify early on whether the cause is in the software or the IT infrastructure. We also provide advice on these issues.
Exciting projects for the IT department
Find specific solutions for smarter, faster, and simpler business processes across industries and applications. These solutions have been proven by many companies. Your business can benefit from our experience. You don't have to reinvent the wheel every time. Find out more now!
We offer the block-by-block solution of the software service support and targeted advice on SAP solutions. We run databases, monitor the SAP landscape, manage changes (transfer) and implement the update blocks, and set up backup/backup and system restore. In addition to the "Base" block, we resolve incidents 24/7, evaluate the need to change SAP Notes, databases, and operating systems for SAP applications. We install and deploy SAP Solution Manager. In addition to the "Advanced" block, we develop the company strategy, build and maintain the SAP landscape, and pull applications to new operating system versions, databases, and SAP platforms.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
Giesecke & Devrient has automated user support for ERP processes with "Ondemand Personal Navigator".
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.
As the leading IT house and number one in the German-speaking SAP market, we stand for comprehensive digitalisation in the middle class.