SAP Support Holistic, tailor-made accompaniment across solutions and lifecycle phases - SAP Basis

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Holistic, tailor-made accompaniment across solutions and lifecycle phases
Consistency of technical architecture with SAP security products and solutions
There, more than 100 SAP and ITIL certified employees are available to protect their customers' mission-critical processes and support their users - flexibly and 24/7, if required. The support offer includes a wide range of SAP solutions and modules, including SAP ERP and S/4HANA with various modules (including SD, MM, QM, PP, LE), EWM or TM. Regular support is offered in German and English - scalable up to 24/7 - but support is available in many other languages if required.

With the rollouts of SAP software to additional locations, new functions, as well as new employees, come to SAP systems and increase the support volume. Service tickets are regularly purchased, which are processed by support every month. Time and again, adjustments are needed to exploit the complex functionality of SAP systems. The national and international sites are being developed in a targeted manner and require new functionalities. And SAP itself is still developing - it is regularly important to check new functions and implement them if necessary.
Broad portfolio of references
Please refer to a complete list of our software products. It provides you with related documentation on implementation, upgrades and new features.

End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.

With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.

Built-in support and the digital support assistant will also become an integral part for our users.

The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.

The free telephone number "Call 1 SAP" is planned for this purpose.
SAP BASIS
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