SAP Support hedging - SAP Basis

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hedging
SAP Enterprise Support, Cloud Editions*:
The SAP Standard Support offering remains in place for on-premise solutions, providing basic support services for SAP solutions and maintaining system operations and availability. For customers switching to SAP Cloud powered by SAP HANA, SAP recommends SAP Enterprise Support. This guarantees innovation and reliability in hybrid scenarios. One Support is implemented step by step. The SAP ONE support enhancements are designed to deliver SAP 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are currently available.

The tool records specific process steps, while the user operates the SAP R/3 4.6C application we use. Here's how. Together with the user of a department, a transaction is triggered in the ERP system. The recording of the process takes place simultaneously in the background. It can then be displayed as often as you like in the "see it mode" of the ondemand software. An extension is the playback in the "Try It" or "Do It" mode. In this case, the tool moves the end user to the appropriate input fields of the mask during the SAP session with the cursor. It does not matter whether the user works in a test environment or in the production system for self-training. The Do It variant shows the ERP user in a small window, where the next step in the SAP application has to be taken. In this form of knowledge transfer, the specialist user works independently according to the workflow scheme configured in the SAP system. The advantage: After a basic instruction, the other intensive support is almost completely eliminated. If there are changes in the process flow, the recorded film can be adjusted in the right place. After republishing the sequence, it will be available to ERP users. In our company, we have stored and published the complete instructions on the intranet. All SAP users can view the films recorded in XML format. If the employee has appropriate permissions, he or she will be guided through the transactions. If he has any questions, he has an online help. If it is not enough, the records can also be published as a Word file. For 18 different reports in the SAP module for project control, Word documents in a volume of about 100 pages are generated automatically by the ondemand tool. These files are available with full table of contents, page formatting, screen screens and, if necessary, reports (in Excel format). In about four weeks we recorded all SAP modules using the Personal Navigator and documented them as described. The offer can be revised and extended at any time. After a rollout, users often want more advanced functions that go beyond the standard runs. The tool is also suitable for documenting these. For a later integration test, the records shall be used to compile the documentation.
High SLA Levels
Certified IT specialists offer you industry-independent services and support for SAP solutions as well as SAP optimisations from FIS. The team also offers a complete all-round service: from consulting and implementation of customising, to individual customisation of your systems, to the subsequent technical support for FIS and SAP customers. A personal customer advisor is available on request. If required, FIS also provides you with an individual consultant team, which takes care of your systems and requirements reliably. SAP experts ensure your consistent business operations and help optimise your processes and systems.

Our ORBIS-AMS-Agents will support your key users in all questions and problems related to daily business in your applications and SAP applications in jointly defined processes. You are relieving your IT department, which can focus more on innovation and new business requirements. The advantage is clear! Our detailed analyses and reports provide your organisation and management with the necessary information to identify weaknesses in processes and the need for additional process know-how in the implemented application. Through targeted training and process optimisation, you will be able to continuously improve the processes of your application in your company.

"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.

You needed support with our software? With Teamviewer (Meeting and Remote Control) and Microsoft teams, we have the right tools at our disposal to support you optimally.

A note box in which data of all kinds can be quickly filed and retrieved. This is what Scribble Papers promises. At first, the program looks very spartan. But once a small structure is in place, you realise the great flexibility of this little helper.

Our Application Management Centre is located at ORBIS headquarters in Saarbrücken: We have made this decision deliberately.
SAP BASIS
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