SAP Support Functional design and architecture analysis and functional gap assessment - SAP Basis

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Functional design and architecture analysis and functional gap assessment
End-User Support
In addition to the standard service, we carry out a thorough analysis and evaluation of all SAP products that are not measured via USMM and also offer the possibility to examine interfaces that are not derived from SAP and that are specifically developed for the customer. The result is a holistic view of the environment, with all the licencing risks and opportunities, with a focus on the various licencing options for Indirect Access.

End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
What can customers do today?
By the way: The following button allows you to request an individual estimate with just two or three clicks. With Hosting Solutions, your system landscape is not only at all times maximum secured and up to date. At the same time, we believe that the protection, maintenance and maintenance of your systems should be predictable and therefore predictable.

All backbone connections to SAP will be switched from January 1, 2020, as SAP has announced on its support page. Afterwards, communication between ABAP System and SAP will only take place via secure HTTPS connections, for which a dedicated user must also be requested in the Support Portal. In all ABAP systems, SAP hints can no longer be obtained via SNOTE via the old OSS RFC connection. The shipment of Early Watch Alerts to SAP is also affected by this change. Here the shipping route must also be changed to the new HTTPS standard. There is also a great need for action for all SAP customers without a current SAP Solution Manager. In the future, SAP Solution Manager 7.2 SPS08 (SPS07 only with additional information) will be required here. For all older releases, communication with SAP will also be impossible from January 2020. This primarily affects the data in the Maintenance Planner, which are then no longer synchronised. This then indirectly affects all future maintenance projects where the use of the Maintenance Planner is indispensable. Especially with regard to upcoming S/4 HANA migrations, this represents a risk to be avoided.

"Shortcut for SAP Systems" makes many SAP support tasks much easier.

Support will become more proactive and identify critical situations at an early stage - support will be delivered to the customer, not vice versa.

The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.

SAP Activate Best Practice Content is delivered to all customers through SAP Solution Manager.
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