SAP Support External SAP support and comprehensive service to relieve your IT - SAP Basis

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External SAP support and comprehensive service to relieve your IT
SAP Solutions
If required, we can already provide first-level support for your IT landscape. On request with our German consultants or through our Nearshore cooperation partner, we solve simple problems reliably, quickly and sustainably - 24 hours a day, 7 days a week.

"As more companies combine on-premise systems and cloud programmes in hybrid IT environments, controlling and coordinating support for different solutions can significantly increase the complexity of IT operations," said Elaina Stergiades of IDC. "IT organisations are therefore looking for support providers that are able to simplify and unify access to support services." With the SAP ONE Support programme focusing on comprehensive support, SAP users can integrate cloud technologies and reduce the complexity of day-to-day operations. For more details on the SAP ONE Support support programme, see SAP of 3. Announce by 5 June at SAPPHIRE NOW in Orlando, Florida.
SAP Standard Support or Enterprise Support?!
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.

We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.

Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".

Rapid feedback and timely handling of support requests are the focus.

To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.

Without a maintenance contract, one percent of the participants will be paid.
SAP BASIS
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