SAP Support Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions - SAP Basis

Direkt zum Seiteninhalt
Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions
Service Manager with SAP Know-How
Our schedule of expert services is still in the beginning. We expect customers to make greater use of this service. A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.

In the working group "CCC/Service & Support", SAP customers, among others, have joined forces to establish a Customer Competence Centre (CCC) or a Customer COE (Centre of Expertise) in the more recent term, on the basis of contractual obligations. The CCC or CCOE is an organisational unit within the company that is responsible for supporting efficient implementations, expansion, and maintenance and quality of business processes and systems related to SAP software. A focus area "Service & Support" is included as part of the classic CCC topics with the working group. In order to provide a discussion platform for SAP Service and Support to customers who do not want/need to implement a CCC, the former AK "CCC" was explicitly expanded to include the term "Service and Support" in the naming.
Defining value maps and gaining a clear understanding of value ratios
"By continuing to expand the support programme through SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud that is tailored to the individual needs of our customers," explains Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Scale, Quality & Support Executive Board. "It will now be easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology on demand." SAP ONE Support provides a single point of access regardless of deployment method or SAP solution, and enables seamless support across all business process scenarios. A unified communication channel for the entire solution landscape will simplify customer communication with SAP. This includes the "Call 1 SAP" freephone number, which will be available in the second quarter of 2014.

If you are interested in the details of our offer or have further questions, please leave your contact details. A consultant will get in touch with you and resolve all your questions.

A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.

In addition to support and maintenance services, Infopulse offers all types of development services as well as integrations, customisations and other enhancements to achieve higher productivity and performance of your SAP solutions.

To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.

In order to allow small internal SAP teams to focus on their daily business, outsourced support provides an enormous support help.
SAP BASIS
Zurück zum Seiteninhalt