SAP Support Enterprise Support - SAP Basis

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Enterprise Support
External SAP support and comprehensive service to relieve your IT
Many users are looking for a suitable tool for better knowledge transfer, especially when it comes to establishing new standard business software in the company. But it is particularly time-consuming and burdensome to put together suitable learning aids at the same time, especially during the introduction of a complex ERP application system such as SAP's. Are you still planning traditional introductory training? Forget it. Online learning is needed. But what does it look like in practice? Shortly before the software launch, the support team will hold intensive training sessions for the users within the department. If the start date is delayed by a few weeks, users have already forgotten what they have learned and cannot use it in writing. Often it is still lacking in the current documentation of the processes, because until the rollout the processes sometimes change. We found a method to procure useful training material despite the introduction stress in the Ondemand Personal Navigator tool of the US company Ondemand Software.

We offer support in various areas, whether it is the maintenance of your ERP systems (e.g. SAP ECC, S/4HANA, C/4HANA), the operation or hosting or through the CPI monitoring. We also have experienced consultants in application support who have been working with SAP ECC and its previous versions for decades.
Establish action plans to address risks and problems of performance, technical integrity and stability
A meaningful and up-to-date documentation sets the foundation for efficient application management services and provides the right starting point for our ORBIS Service Agents to get to know their SAP system or cloud and SAP business processes in your company. Do you have any questions about how to set up and update your documentation? We are happy to advise you individually!

We focus all our actions on the results you need. With our Success Experience offerings, Success Extensions and Success Services, we help you to combine and implement your vision and technology strategy to achieve the desired results from day one.

The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.

A big advantage is also the speed of the fixes due to the service provider's many years of experience with bugs already encountered from other customer systems.

The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.

A variety of SAP hints are available in German and English.
SAP BASIS
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