SAP Support Choose your Success Experience Offer - SAP Basis

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Choose your Success Experience Offer
Management of organisational changes
Supporting end users is a difficult task, especially if you are an SME. You may not have the necessary manpower or internal skills to provide solutions to all potential problems. In addition, constantly changing business requirements put IT departments under constant pressure to meet quality, predictability, and responsiveness requirements. We provide first-level support and work directly with your end users to continue maintenance and user support if you do not want to build an internal SAP support capability. Or we can add second-level support to your internal helpdesk and complement your existing team for complex problem solving and improvement.

General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support. As a result, support is realised in the highest possible quality.
Optional in addition to Essential, including SAP Preferred Success:
Both before, during and after the introduction of your new SAP software we are here for you! Customer benefits are our top priority, which is why our employees also react quickly and competently to issues that require immediate clarification. Therefore, in urgent cases, you can reach us also outside of the typical office hours, so that your business is always supported in the best possible way and you get the right answers to your questions in a timely manner. Our support focuses on the smooth and economical use of SAP software to optimise your business processes. For this reason, the help of our consultants is possible regardless of the contract - just contact us, by phone, by mail or via our contact form and we will help you easily! Please do not hesitate to contact us - no matter when, no matter how.

Because the IT department quickly lost a noticeable amount of pressure thanks to Salt Solutions' extensive SAP expertise, support was quickly expanded. In June 2018, Salt also took over support for SAP BW in Wuppertal. Other sites added: in June 2018 the plant in Bergisch Gladbach, and at the end of 2018 the site in China.

Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".

Our services adapt efficiently to your business needs and promote the right results for your business.

The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.

How good and available are the many processes of your company implemented in standard solutions? Over many years, our employees support complex SAP solutions worldwide in various modules as well as in the many subsystems and interfaces.
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