SAP Support Technical Quality Manager - SAP Basis

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Technical Quality Manager
Together for success
Almost a fifth of them were positive or neutral about the more "expensive" support model Enterprise Support. A total of 42% of those surveyed see this as a low or no added value. Interestingly, almost 40 percent did not say anything about this topic. Nevertheless, a positive trend is emerging. In a similar survey last year, nearly three-quarters of the participants said they had little or no added value to Enterprise Support. "The benefits of Enterprise Support, such as free services, have not yet been widely publicised by customers. The Enterprise Support Academy launched by SAP, which is an educational institution, is promising, but should receive even more attention," concludes Andreas Oczko. Nevertheless, SAP is still calling for standard support to remain in focus. The performance of this support model, which is also paid a significant maintenance rate, should not only include a minimum of service levels. We need to create more transparency about what service is included in which support contract. The information day is free of charge for SAP customers, it presents topics around enterprise support. The target group is customers who have an Enterprise Support Maintenance Agreement or are interested in it.

For training in the rollout phase, the above documents and records proved very helpful. The tool has supported our SAP instructors in user training. The automatic documentation in Word serves as a training manual. Recorded processes are particularly useful for SAP transactions, because no one can remember all the transaction steps of a main process. All areas of work are directly accessible via a table of contents. To answer questions from SAP users not only orally but also in the form of screen recordings, key users and support staff can quickly "film" and publish the processes in question. The user can view both his input and the results in the Personal Navigator. This means that the errors are almost completely eliminated. There are also other offers on the market, but this tool has proven itself in practical use.
Manage and control your SAP environment with ease and accountability
While Application Management Services is focused on the SAP system and the process optimisation in the ERP system, SAP Support addresses sudden bugs or problems and resolves them immediately. The support team is the first and direct contact of your employees and can take care of the solution of the error that occurred immediately. The AMS team then determines whether this error occurred only once or whether the process in the SAP system should be generally adjusted. Agents respond to customer requests for defined Service Level Agreements (SLAs).

In order to continue to communicate with the backbone and to use the services of SAP, it is necessary to move to this new infrastructure by January 2020. This requires the following update: ・ SAP Solution Manager SAP Solution Manager 7.2 SPS07 or SPS08 (recommended) ・ Focused Run: Focused Run 2.00. The download via the Note Wizard (Transaction SNOTE) will only work if the notes are digitally signed. Note the SAP hints here.

"Shortcut for SAP Systems" makes many SAP support tasks much easier.

Our AMS Agents will get to know your employees and the IT landscape and can support you in the GoLive phase.

The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.

Essential Success Experience: With proactive, success-critical support, training, and informative content, you'll be laying the groundwork to get your solutions up and running and add value.
SAP BASIS
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