SAP Support Support Services - SAP Basis

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Support Services
Cyber security and compliance
Achieving your business goals is our priority. Our flexible on-site and remote support provides you with competent development, methodology, centralised planning and resources for the areas where you need them most, using best-practice ITIL processes.

The SAP Support homepage is a platform for the in-house information exchange on SAP reporting. Knowledgeable information related to SAP is presented centrally on this homepage. In addition to the training documents and SAP Online Help and SAP News, account management information such as technical support forms and contacts will also be provided.
Comprehensive Hybrid Operation
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.

An investment in SAP MaxAttention helps you achieve your digital transformation through faster innovation cycles, smooth implementation, lower operating costs and higher business benefits. Discover the benefits.

A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.

The support offer includes a wide range of SAP solutions and modules, including SAP ERP and S/4HANA with various modules (including SD, MM, QM, PP, LE), EWM or TM.

To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.

It is expected to be available in the fourth quarter of 2018 with the next release of SAP S/4HANA Cloud.
SAP BASIS
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