SAP Support PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS! - SAP Basis

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PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!
Standard Support targets in-house solutions
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.

Sometimes you encounter recurring problems that cannot be solved sustainably without many years of experience and expertise. These are often performance issues or recurring interface errors in system integration. We will arrange an expert session with you to address the root cause analysis of your problem and work together to find a sustainable solution. Trust our expertise!
Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements
With Expert Chat and Schedule an Expert, we offer two live support channels that bring customers directly into contact with an SAP support expert - the same person who would edit a classic ticket to the question. Through Expert Chat, customers will receive a response directly in the chat in two out of three cases, with an average chat time of only 30 minutes. If the question in the chat cannot be solved immediately, SAP will automatically create a ticket for the customer, which will then be answered. In addition, we offer a kind of "doctor appointment" for our customer questions: With Schedule an Expert it is possible to arrange an appointment with an SAP support expert and to discuss the questions directly on the phone. We have recently also been offering this for further processing of existing tickets.

SAP Support Portal allows any SAP customer to search for and download SAP OSS notes for questions and problems. 80% of these SAP hints contain coding corrections to solve the technical problem. Most SAP hints contain the description of the complication from a business perspective as well as the technical solution. The Transaction SNOTE implementation tool for coding corrections helps the customer implement SAP hints. A variety of SAP hints are available in German and English. Automatic translations are available from English to Chinese, French, Italian, Japanese, Russian, Korean, Spanish and other languages.

A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.

The choice was Salt Solutions.

The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.

Whether SAP ERP, SAP S/4HANA, decentralised World Cup or decentralised EMM: We can support you well beyond the project duration if required.
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